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On the device record for the Mac, click the More button (ellipses).Therefore macOS is not yet running or connected to the internet to receive any kind of MDM or agent communication. When you are at the FileVault login window, the macOS startup disk is not yet unlocked. Why can't Kandji just reset the password remotely?įileVault works by encrypting the full startup disk of the Mac. When logging back in, you may need to reset your keychain.Follow the instructions presented to reset the recovery password.(The letters in that key should be all uppercase include the hyphens). Click the arrow icon next to that message the password field should now request a recovery key.At the FileVault login window, keep entering an incorrect password until you see the message that you can reset your password using your FileVault recovery key.If FileVault is turned on and you have a FileVault recovery key, you can use that key to reset the password. Learn how to reset a local account password in macOS If FileVault 2 Is Enabled